lv55 Privacy Policy
This policy clearly explains how we store and protect the personal information you provide on the lv55 platform.
This Privacy Policy applies to all players and users of the lv55 platform. By registering an account, playing, or using any of our services on lv55, you are considered to have agreed to the terms set out in this policy.
We take your personal information seriously. Your data is protected with SSL encryption and modern security technology. This policy may be updated at any time, and any changes will be announced on this page.
Types of Personal Information Collected
The lv55 platform collects the following personal information in order to deliver services at the expected standard and to fulfil legally required obligations.
1.1 — Registration and Account Creation
- Full name
- Date of birth (for 21+ age verification)
- Contact phone number or email address
- Payment account details (KBZPay, Wave Money, AYA Pay, CB Pay, bank account)
- Username and password created by the user
1.2 — Operational Data
- Deposit / withdrawal records
- Gaming history (game types played, time of play)
- Bonus and promotion redemption records
1.3 — Technical Data
- IP address
- Browser type and version
- Device identifier (Device ID)
- Cookies and website usage data
- Login and logout records
1.4 — Information You Send Us Directly
- Messages and requests submitted when contacting customer support
- Verification documents submitted for account verification
Purposes for Which Information Is Used
The personal information we collect is used only for the purposes below. We do not sell or share it with third parties without your consent.
- Account Management — To handle registration, login, account verification and security operations
- Financial Transactions — To process deposits and withdrawals, prevent fraud and maintain financial transaction records
- Service Improvement — To improve platform performance and enhance the user experience
- Legal Compliance — To maintain records in accordance with applicable laws and regulations
- Customer Support — To provide customer service via Live Chat and email
- Responsible Gaming — To monitor player behaviour and provide responsible gaming tools
- Marketing — To notify you of promotions we think you may be interested in (you have the right to opt out)
Data Sharing with Third Parties
lv55 is committed to protecting your personal information. Data is shared with third parties only in the following circumstances.
3.1 — Service Providers
Only the data necessary to deliver services is shared with payment processors (KBZPay, Wave Money, AYA Pay, CB Pay, banks) and technology maintenance service providers. These parties are bound by data protection agreements that restrict use to the specified purpose only.
3.2 — Legal Compliance
Data may be disclosed in accordance with applicable law where required by a court order or legal provision.
3.3 — Business Succession
If a change of ownership occurs, personal information may be transferred to the successor individual or company. Players will be notified in advance if this happens.
3.4 — What We Never Do
- We do not sell your personal information to third parties
- We do not share it with marketing companies without your consent
- We do not collect data that is not needed to provide the service
Cookies and Tracking Technologies
The lv55 website uses cookies and similar technologies to improve your experience.
4.1 — Essential Cookies
These cookies are required for the platform's core functions (login verification, security maintenance). They cannot be blocked, and if they are, the platform will not work correctly.
4.2 — Analytics Cookies
Analytics cookies are used to understand how players browse the site. This data is aggregated only and cannot be used to identify individuals.
4.3 — Cookie Controls
You can restrict or delete cookies in your browser settings. However, blocking essential cookies may prevent access to some services.
Data Security Measures
lv55 has put in place the following technical and organisational measures to protect your personal information.
- SSL Encryption — All data transfers are encrypted using SSL/TLS technology
- Access Controls — Personal information can only be viewed by staff with a business need to do so
- Server Security — Servers storing data are protected by firewalls and layered security controls
- Regular Audits — Security audits are conducted on a regular basis
- Data Minimisation — Data stored does not exceed what is needed to provide the service
In the event of a security breach, we will promptly notify affected players and provide a transparent account of what occurred.
Data Retention Period
lv55 retains personal information only for as long as necessary to provide the service and to meet legal requirements.
- Active Accounts — Retained until the account is closed
- Financial Records — May be retained for up to 5 years in accordance with legal and financial record-keeping requirements
- Customer Service Data — 2 years after the case is resolved
- Technical Records — 90 days to 1 year
Once the retention period ends, data will be securely deleted or anonymised.
Players' Data Rights
As a lv55 player, you have the following rights regarding your personal data.
Right to Access
You can request to view the data we hold about you.
Right to Rectification
You can request that incorrect data be corrected.
Right to Erasure
You can request that data no longer required by law be deleted.
Right to Object
You can object to your data being used for marketing purposes.
Right to Data Portability
You can request that your data be provided in a readable format.
Right to Restriction
In certain situations, you can request that data processing be temporarily restricted.
To exercise any of these rights, email us at [email protected] or contact us via 24/7 Live Chat. We will handle your request as quickly as possible.
Under 21 Child Protection
lv55 does not allow anyone under 21 years of age to access any of our services. No one under 21 is permitted to use this platform.
Date of birth is verified at registration. Any account registered as under 21 will be closed immediately and the associated data will be handled in accordance with the law.
If you find that someone under 21 is using the platform, you can report it to [email protected].
Policy Updates
lv55 reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, players will be notified in advance. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
If you have any questions about changes, you can contact us at [email protected].
Privacy Matters — Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your data is handled, you can reach us through the following channels.
- Email: [email protected]
- 24/7 Live Chat: Live Chat on the platform in Myanmar language
We will do our best to handle privacy-related requests as quickly as possible and will always work to maintain the trust of players on the lv55 platform.